Overview
What is ADP Vantage HCM?
ADP Vantage HCM is a platform combining HR, payroll, benefits, talent management and time & attendance. ADP promotes dedicated HR representatives to work with businesses.
One-stop-shop for everything HCM
ADP Vantage Works Great Out of the Box and Plays Nice with Others
It works, but very complicated system.
My Vantage Experience
ADP Vantage HCM Review
ADP Review
Accuracy is key!!
ADP Vantage HCM--the good, the bad, and the pretty
It's getting there
Great if you are looking for a 'bargain' version of the best that ADP has to offer
A system for your every need!
Vantage review
Six Years with ADP Vantage
Review from HRIS Analyst
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Direct deposit files (60)9.494%
- Report builder (60)9.191%
- View and generate pay and benefit information (63)9.090%
- Employment history (59)9.090%
Pricing
What is ADP Vantage HCM?
ADP Vantage HCM is a platform combining HR, payroll, benefits, talent management and time & attendance. ADP promotes dedicated HR representatives to work with businesses.
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
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What is Rippling?
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. This enables users to manage and automate every part of the employee lifecycle in a single…
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 9.2Employee demographic data(56) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 9Employment history(59) Ratings
Employment history is the ability to track previous positions held.
- 9.3Job profiles and administration(55) Ratings
Job profiles and descriptions can be created and edited.
- 9.3Workflow for transfers, promotions, pay raises, etc.(57) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 9.1Organizational charting(50) Ratings
Organizational charting is the ability to create hierarchical charts.
- 9.4Organization and location management(51) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 9.3Compliance data (COBRA, OSHA, etc.)(44) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9.5Pay calculation(58) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 9.2Support for external payroll vendors(39) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 9.3Off-cycle/On-Demand payment(17) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 9.2Benefit plan administration(46) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9.4Direct deposit files(60) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 9.6Salary revision and increment management(45) Ratings
Salary revision is the ability to modify individual employee pay.
- 9.1Reimbursement management(7) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 9.3Approval workflow(39) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 9.1Balance details(10) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 9.1Annual carry-forward and encashment(9) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 9View and generate pay and benefit information(63) Ratings
Employees can view pay and benefit data and print pay stubs.
- 9.1Update personal information(58) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 9.4View company policy documentation(48) Ratings
Employees can review company handbook, and corporate policy documents.
- 9.7Employee recognition(21) Ratings
thank a team member
- 9.5View job history(47) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 9.9Tracking of all physical assets(14) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 9.1Report builder(60) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.7Pre-built reports(59) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 9.2Ability to combine HR data with external data(41) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.4New hire portal(33) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 9.3Manager tracking tools(27) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.9Corporate goal setting(15) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 8.5Individual goal setting(18) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 8.5Line-of sight-visibility(15) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 9.4Performance tracking(17) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.8Performance plans(22) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 8.6Performance improvement plans(19) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 8.6Review status tracking(19) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 9.1Review reminders(19) Ratings
System can generate reminders to ensure review completion timeliness.
- 9.2Multiple review frequency(17) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 9.7Create succession plans/pools(11) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 8.8Candidate ranking(12) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 9.5Candidate search(12) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 9.5Candidate development(12) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 9.5Job Requisition Management(24) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.5Company Website Posting(24) Ratings
Software allows postings to be displayed on the company website
- 9.6Publish to Social Media(20) Ratings
Software provides ability to publish postings to social media sites
- 9.6Job Search Site Posting(23) Ratings
Software provides ability to publish postings to top job search sites
- 9.6Duplicate Candidate Prevention(20) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 7.9Applicant Tracking(24) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 9.6Notifications and Alerts(25) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is ADP Vantage HCM?
ADP Vantage HCM® offers global compliance capabilities, powerful technology and expert service for users to enable their teams, enhance workforce agility and upgrade the employee experience. According to ADP, this translates into big wins for customers by lowering costs, increasing profits, increasing employee engagement and lowering overall risk.
ADP Vantage HCM® aims to offer easy-to-use technology and expert guidance that helps organizations focus on their vision while simplifying administration, managing costs, and minimizing risk.
Capabilities include:
- Recruiting
- Talent Management
- Onboarding
- ACA and Benefits Administration
- Time and Labor
- Payroll
- Analytics & Benchmarking
- Expertise
ADP Vantage HCM Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Travel absence management
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
ADP Vantage HCM Screenshots
ADP Vantage HCM Competitors
ADP Vantage HCM Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | North America |
Supported Languages | English, Spanish, French, Dutch, German, Portuguese, Chinese, French and Italian |
ADP Vantage HCM Downloadables
Frequently Asked Questions
ADP Vantage HCM Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 0% |
Mid-Size Companies (51-500 employees) | 8% |
Enterprises (more than 500 employees) | 92% |
Comparisons
Compare with
Reviews and Ratings
(169)Attribute Ratings
- 7.1Likelihood to Renew19 ratings
- 8.6Availability7 ratings
- 7.3Performance8 ratings
- 8.2Usability17 ratings
- 7.8Support Rating24 ratings
- 5.1Online Training8 ratings
- 9In-Person Training1 rating
- 7.1Implementation Rating13 ratings
- 6.1Configurability7 ratings
- 7.7Product Scalability7 ratings
- 6Ease of integration7 ratings
- 8.5Vendor pre-sale6 ratings
- 7.4Vendor post-sale7 ratings
Reviews
(1-25 of 39)Quality and effective tool
- It’s good in managing staff
- Accessibility from anywhere
- It’s easy to use
- It’s interface is bit tricky. But eventually get used to it.
- Other then that it’s one of the best tool.
- It’s manages everything
- User Security Granularity: I can fine-tune access exactly, rather than give someone too little or too much access.
- Employee Data Security: All of our data is secure and encrypted by ADP. I do not have to manage security beyond keeping users from giving their username and password to someone. The rest is out of sight and out of mind, handled by ADP.
- Out of the Box Functionality: While we did have to make configuration decisions in implementation, the functions and customizations we make inside of ADP all function from day one and are not affected by security updates, new versions, or patches. With other highly customized products, any update to the stock system poses a threat to functionality. ADP Vantage does exactly what we want it to do, the way we want it, and without being disabled by ongoing life-cycle management by ADP.
- ADP Reporting: Let's be honest. Few managers actually use ADP. Most of the people in ADP are practitioners and techs/analysts. The canned reports likely are not being used, while analysts like myself who want to put together powerful analytics reports, do not have full access to the data through the dashboards or advanced reporting options. Give us the ability to have access to the database tables so we can run reports as needed, without having to navigate the odd semantics inside the shell of ADPR. I've seen this done with day old data dumps to SQL, but the data is not real time. My preference would be for an API or similar link so that I could create live dashboards in PowerBI or Tableau.
- Support Tickets: We live and die by our emails. Yet we have a few products, such as ADP, that require us to go to their internal ticketing system to see the status of our service requests. It would be beneficial to be able to manage status updates and communication through email, including the ability to generate a new ticket.
My Vantage Experience
- Speed in Processing.
- Employee self Service is awesome.
- Quick reporting.
- We can download paystubs and w2s easily.
- Better notification of when there will be a system change.
- Have one dedicated support person instead of a team.
- It is difficult to get immediate answers when needed.
- The one-off tax service is more efficient [than] the full-service tax support.
- One-off services appear to be much more effective than full service.
ADP Review
- Ambassador Rewards is a great program that practitioners can participate in.
- MyADP has a great look and feel but needs to be rolled out and not everything is there yet for our company.
- Self Service is the best part about ADP. Supervisors/Managers can submit items to be approved. Practitioners in ADP set up the workflow for the activities they can submit.
- I like the control practitioners have when it comes to security settings.
- ADP in general LOVES to roll out new products however it is very clear the new products are not tested by people that actually would use the product. Also they tend to roll out products that are NOT ready to be rolled out. ADP Vantage in general is a great example of this. ADP wanted to be a contender in the product solutions of everything is 1 product and it is seamless. That is NOT true about ADP Vantage. ADP Vantage is not real time when it comes to benefits talking to payroll. Ben Calc still needs to run in the background and be set to payroll. ADP Vantage should have never been marketed the way it was. Unfortunately our company bought into it and we have the product we have and now have to work with what we have.
- Another example of ADP rolling out new products before they are ready is My ADP. I tested this thoroughly before and I had to send a 17 page document to my service team to fix items that were not correct. Its frustrating to say the least.
- ADP loves to change your service team on you. We have had it rough since day 1 with ADP.... our service team is who we rely on to get answers to issues. ADP will just switch them without any notices. Mary Ladwig was a great service rep for benefits and without notice Mary was pulled from my account and I was given a different rep. Not only did ADP do this without notice but they did it right before Open Enrollment the absolute worst time for ADP to pull a rep. We have had the most challenging Open Enrollment and it is purely because ADP decided to pull my rep and then give me a completely inexperienced rep for Open Enrollment implementation.
- ADP Reporting is horrible. There is nothing to say other than it is not user friendly.
- ADP loves a good release to try and fix issues. However 99.9% of the time the release causes more issues that ADP did not test for.
Accuracy is key!!
- The dedicated service team allows for faster response to issues.
- It provides easy navigation for all employees, managers, and practitioners.
- Time cards, benefits, and payroll are all part of VantageHCM -- instead of three separate systems.
- It could provide a better reporting functionality for practitioners.
- I would like notifications from ADP when certain areas of the system are not working or are running slow.
- I would like more detailed instructions on how to do certain things, such as a new state tax setup.
ADP Vantage HCM--the good, the bad, and the pretty
- Learning Management--this is great because team members can do required training courses online at any time. This saves us money and time because we don't need to travel as much.
- Employee self-service--team members can update their personal information without having to fill out paper forms and send them in. This has resulted in savings regarding paper purchases and ink.
- Manager self-service--managers are able to initiate some changes for their team and this has simplified processes and resulted in fewer lost changes.
- eTime doesn't always work properly. The support team is a bit slow in responding and resolving issues.
- Onboarding needs to become more user friendly, especially for managers and practitioners to audit progress.
- The mobile app needs to have the same accessibility as the mobile website.
It's getting there
- Reporting
- Payroll
- User defined areas
- Performance management
- It is very easy to learn and use, especially if you are familiar with ADP products
- The support team at ADP has been great and extremely helpful
- Employee self service portion is very beneficial
- The training information provided is definitely lacking, it is hard to find ways to learn quick tips or techniques and there appear to be no pre-recorded training sessions
- After using both Vantage HCM and WorkforceNow - Vantage is definitely a step backwards or a downgrade regarding its capabilities
- The reporting also seems to be lacking and/or the training is hidden somewhere. I am a quick learner but do not find the reporting tool to be easy to self-teach on and so I have been extremely limited in the reporting I have been able to use.
A system for your every need!
- Self-service gives our employees the ability to own the process.
- Payroll reporting is so much easier.
- Customer service could use more coaching and development.
Six Years with ADP Vantage
- ADP Vantage has a wonderful reporting feature called "Field Grabber". This allows even very inexperienced users to create the reports they need.
- ADP Vantage has a robust security management tool. We can set up users into a standard profile or easily create unique profiles for special circumstances.
- ADP Vantage gives the client access to manage their own setup, for the most part. We can manage our setup to incorporate changes in our processes.
- ADP Vantage can improve it's effective dating options. Many users don't understand what date to use and end up selecting a date that causes a problem with the data. It would be nice if we could set parameters to this field on certain screens.
- It is not easy to audit any user activity ADP Vantage. It's a complex report to run that needs to be deciphered, not easy to read for the occasional ADP user.
- Several fields are not as they are named, so it is not as user-friendly as it appears. For example, in Garnishments, if you have a Federal Tax Levy Agreement it has to be entered as Lien Type of Child Support order with a Sub Type of Private Order. No one would figure that out on their own.
ADP Vantage HCM for Payroll
- Pretty consistent in accuracy
- Up to date with federal and state laws
- Provides different solutions based on needs
- Report writing
- Access to view setups
- Speed of return calls, solving service requests, overall customer service
Is ADP Vantage HCM Worth It?
- Payroll processing
- ADP mobile app
- Health & welfare platform
- Not all screens are set up uniformly.
- Issues with product enhancements are communicated quickly.
ADP Vantage
- ADP is very user friendly.
- Customer service is a main focus.
- Always stays on top of updates.
- The reporting side could be a bit challenging if you are not a little technical.
- The requesting time off can be a bit user friendly and simpler to navigate.
a View into ADP Vantage HCM
My overall feedback is that ADP Vantage HCM is an above-average application and fits our business needs for the most part. There are a few areas within the payroll sections that still need to be updated, and we have lost some functionality that we experienced with Payforce.
- The flow of data from payroll to time now takes minutes, and there is no need to wait until the next day.
- The general look and feel of the application, especially the layout, make it easy for all users to perform their duties.
- The insight metric and analytic dashboards are an updated view on a variety of data points.
- The Pay Data views, while helpful in some data entry cases, can slow down batch entries if you have to update or create new views continually.
- The state tax withholding section is a bit cumbersome and involves unnecessary movement to another screen and then back again to save the updated information.
- ADP Vantage HCM cannot default the effective data of incoming payroll changes to the 1st day of the pay period. ADP Payforce had a flag that we could check that would do this. This is critical because although the payroll section will include retro the changes to the beginning of the pay period, the actual effective date will map over to time and not the beginning of the pay period.
I am pleased with the level of growth potential that ADP Vantage HCM has and look forward to utilizing these in the future.
Room to Improve
- Easy to locate data
- Steps for processing payroll better than Enterprise
- Continuous development
- Reporting in ADPR is not intuitive or user-friendly
- Lacks advanced technology that other payroll systems provide
- It is not as integrated as they think
- It is too hard to get the capabilities you need to be successful in using the system
Why Vantage HCM? Why not?
- No matter the number of companies, you can get information quickly without having to pinpoint that info 1st.
- Great reporting capabilities.
- Continued upgrades as this is ADP's future.
- Need to upgrade their manual check process in a BIG way.
- Need to better test before deployment.
- Allow the company to make the adjustments when filing amendments, rather than filling out that form. Less time and less error.
Expensive.
ADP Vantage - ADP's latest payroll processing platform!
- EPIP batch uploads are customizable. Each payroll processor was given their own upload template so they could input all of their changes on it, and then upload at payroll processing time.
- We had multiple pay groups. ADP Vantage makes the ability to submit and close multiple pay groups individually very easy. This was a big pain point for us and we were able to speed our timing up by opening and closing our pay groups individually.
- Report writing in ADP Vantage is a breeze. It has the ability to drag fields into the report writer, so you don't have to remember the exact fields you need. You can literally go to the screen you want to report off of, and drag the field into your report.
- Prior year tax adjustment functionality could be more user friendly.
- If you do not have the full ADP Vantage HCM package, and you use something like Workday for HCM, you will be manually calculating retros.
ADP Vantage HCM Review
- Payroll processing.
- Garnishment processing.
- Tax & compliance.
- More customization within the platform.
Good HCM, but needs some improvements to make it world-class
- The user interface and end-user experience is really the best of breed. The mobile app is user-friendly and the ability to flip into alternate languages has improved our adoption of this feature.
- The administration of the back end of Vantage is easy for practitioners to modify with minimal ADP intervention on run and maintain items.
- Vantage implementation has helped us standardize our processes across the company.
- Customer Service and the support team at ADP continues to be the biggest issue we have. Configuration requiring SME input requires a lengthy ticket process and the assigned resources are overburdened with other responsibilities. We struggle to get dedicated help and quick response times.
- Small changes to interfaces or tweaked to the configuration we cannot perform ourselves require costly change control requests. A simple change to an ADPR can cost $6000. We feel nickel and dimed.
- The technology is not aligned between the systems. Payroll is old and needs updating. Recruiting doesn't have the same look and feel and has minimal mobile capability. We purchased the suite of products hoping for alignment and continuity of products and it's clunky and provides a very dissimilar user experience. The separation of functionality between Talent and Time and Vantage and RM required cumbersome batches to update the systems and synch issues are common problems we have.
- not enough development in the Vantage roadmap of features -- the MY ADP mobile interface is slow to encompass the classic views for performance and time -- we need to be able to do everything in My ADP and mobile, and that is not the case.
- We haven't felt comfortable turning on MSS since the workflow and functionality isn't truly fleshed out.
ADP Vantage HCM Review
- I like the ability to create reports with the field grabber option.
- New design is simple to use and understand.
- Efficient
- All fields are pretty self explanatory
- It does tend to "freeze" occasionally, or buffers for seconds on end causing your site to log out.
- Customization to your organizations needs is definitely limited.
- More cons than pros.😕
ADP has potential
- HR
- Talent
- Learning
- Performance
- Benefits
- Payroll
- Time/Attendance
- Reporting
It streamlines workflow.
- Technology Advancement - striving to make changes that companies need.
- getting buyer input
- Reporting
- Missing functionality across their ADP Vantage platform. It has a lot of room for improvement especially with myADP and the Talent Management full suite. Not very customizable for our organization.
- Releases tend to create new problems which cause some of our staff to not be able to do their job.
- ADP charges for every little add-on where we are finding competitors do not.
- Performance Management
- Recruitment
- Payroll seems to work seamlessly.
- Need a better presence with HR, benefits and recruiting!
- The more customization you have, the more potential issues you could have with releases (upgrades)
ADP Vantage HCM Review
- Easy to navigate
- Looks good
- Limited audit abilities
- Reporting can be difficult at times
- Random latency issues seemingly monthly
Nostalgic for PayForce
- fairly intuitive most of the time
- nice new user experience for employees with MyADP
- can process payroll
- functionality is spotty - some things work differently depending on the field or page you are on - but not consistently across the application - some user ID fields need to use a leading zero - some you cannot use a leading zero
- lots of wasted space which requires the use of slide bars to view info - tons of extra key strokes to view or get into the information you want
- not a lot of thought given to how users will utilize/interact with the application - during our testing phase we were finding issue that should have been resolved in beta testing - some reports the headers are illegible due to poor formatting which we were told were a 'vantage design' and that we would get used to it
- the best way to get system enhancement requests to ADP is to complain/comment on The Bridge was the direction we were given
- we had a fully functional system which did all that we needed and were forced to 'upgrade' to a product which does not provide the basic functions that we had on the 'old/outdated' application - would have expected to get at least what we had plus some new functionality - now forced to redesign processes and find ways to work around vantages' limitations
VANTAGE
- The processes are simple
- ADP always help to fix any issues that may arise.
- It is nice to have a knowledgeable source to go to if you are in many states and the laws are different for each.
- All of our taxes are also completed and submitted by ADP
- Customer service - solving issues in a timely manner
- More explaining why the problems actually happen so we can avoid future issues
- Benefit quirks during open enrollment and the small issues that happen
ADP Products
- Easily navigate the system
- Process payroll accurately
- Easy to create batches for processing
- Retro calculations systemically
- Ability to set-up codes without needing ADP's assistance
- Transfer of data between ADP & HCM